Posts Tagged ‘Average Order Value’

Raise Your Average Order Value With Up Sells & Cross Sells

September 16th, 2009

Product Recommendations

A great opportunity for revenue growth and an easy way to extract the highest return on ad spend is by increasing the value of each order by a small percentage. This can be accomplished by promoting cross sells and up sells during checkout.

There are a couple of ways to do this, you can either manually set up cross sells in your ecommerce system or you can outsource personalized recommendations to a company like MyBuys or Certona.

In-House/Manual Recommendations

Most shopping cart/ecommerce systems will allow you to add related items to each product. Promoting cross sells manually can also be great if you have the product knowledge and know exactly what to recommend. Although this is a manual process, it is great for offering recommendations for smaller ecommerce sites that can’t afford to outsource recommendations.

Third-Party Recommendations

If you have a large ecommerce site with thousands of SKUs, it is very hard to manually recommend related products on a per product basis. By using a third party partner to generate recommendations from your aggregate customer purchase history, you can make this process much easier and more intelligent.

Most third party recommendation providers work off of a percentage based commission model. You would pay a commission on all items purchased specifically from their recommendation engine.

Ultimate Guide: E-Commerce By The Numbers

September 1st, 2009

Google AdWord Fuzzy Math

Here is a guide to ecommerce by the numbers that can make it or break it.

Cost Per Click (CPC)

The first metric to look at us your average cost per click. You will want to optimize your different advertising channels to try and get as low of a CPC as possible. If you can lower your average CPC, you can purchase more clicks for the same budget. You can accomplish this by lowering bids on very generic search terms and adding many long tail keywords to your campaigns and Ad Groups. In addition you should try to use ad few Broad Match terms as you can get away with.

Click Through Rate (CTR)

Once you’ve lowered you average CPC, you should concentrate on getting the highest Click Through Rate possible. In order to boost your CTR, you can test different Ad Copies and see which ones perform better. You can also try Dynamic Keyword Insertion to help make your ad copy more compelling. Keep in mind that a higher CTR will help lower your average CPC because it will contribute to your overall Quality Score. If you have Broad Match terms, you will want to utilize the Search Query Performance report to fine tune keywords that will display your ad.

Conversion Rate (CR)

Note: If you don’t have Conversion Tracking set up, you won’t have a way to track this.

Once you have tracking set up properly you will be able to see how many visitors turn into customers. A good number to aim for is 2%, although it can vary a lot from industry to industry. Most analytics software does not track phone sales out of the box, so your conversion rate might be higher than what you see on your reports.

You can boost your conversion rate by optimizing your landing pages and checkout flow. The goal is to ensure a smooth passage from the landing page to the checkout confirmation. You can do this by highlighting your call to action (i.e. Add To Cart, Buy Now) and eliminating the possibility for the consumer to get lost by clicking on irrelevant links.

Average Order Value (AOV)

If you can raise your average order value by upselling each order with additional items an accessories, it can have a positive impact on your total sales volume. It’s simple, try to get more out of your existing customers before trying to get new ones.

Bottom Line:

Lower Cost-Per-Click + Higher Click-Through-Rate + Higher Conversion-Rate + Higher Average-Order-Value = Much More Revenue.